With the pandemic, where face-to-face communications have been
minimized, telecommunications services have become more essential for
business continuity, fostering remote work. They have also been instrumental
in maintaining personal relationships and providing entertainment during
The impact of telecommunications services can be seen everywhere. As of
March 2020, more than 25 percent of US-based adults relied on video calling
or online conference systems to participate in work initiatives. Forty two
percent of the same cohort relied on the internet for social opportunities during
the same time period.1 The reliance on the internet to support remote work,
telemedicine, online learning, and streaming media has skyrocketed.
Download the full text here.